In 25 years people, process and technology have changed. But IT Service Management hasn’t...

Service management tools are designed for processes when they need to be designed for how people work. Service management has not adapted to an agile world. The result? Service management programs are not at maturity levels where they effectively deliver business value. How does your program stack up?

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All it takes is understanding and continually advancing your service management maturity.

Indicators of low service management maturity include repetitive manual processes, inconsistent outcomes, over-reliance on IT staff, and dissatisfied users on both sides of the service desk. Furthermore, if you can’t quantify your business value, you’re missing out. CA Technologies can put you on the right road.


CLICK FOR SERVICE MANAGEMENT MATURITY

Of course, the benefits of automation and integration are not accrued if users aren’t using your service management program. Are your users engaged?


CLICK TO ENGAGE USERS

But there is still more to maturity. Can you prove the business value of your service management program?


CLICK TO PROVE YOUR VALUE

CLICK TO FIND OUT HOW

How do you stack up?

The following assessment will help you determine how your current service management maturity compares to what is actually possible. Then based on your specific needs as identified by the assessment, we’ll provide you some customized information that can help you increase your service management maturity.


CLICK TO SEE HOW YOU STACK UP

As you enter your answers, watch the graphs to see where your maturity level falls for each topic. When you’ve answered each question, click the button below for a customized, downloadable summary of your assessment along with specifics on how CA Service Management can help you attain higher levels of ITSM maturity.




How You Stack Up


Percentages of participant responses

The graphs below indicate where you fall in relation to others taking this assessment.


DOWNLOAD YOUR RESULTS

Let us give you a hand in making an informed decision.


Click To See How You Stack Up
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