CA Technologies

In the battle for Front-Of-Wallet, success means finding the right balance of security and cardholder convenience. Have you found that balance?

eCommerce is growing at an unprecedented pace, with over a billion mobile customers driving demand. Right alongside that is growth in eCommerce Fraud and increasing pressure from Alternative Payments. You must take control of this growth and manage these threats, while providing a frictionless customer experience.































1.4B
smartphones
used
globally
eCommerce
worth
$1,713B
and growing
Alternative
Payments
will account for
59%
of all online
transactions
in 2017
$2.9B
CNP fraud
loss in 2014
Expected to Double
by 2018

It all depends on whether you’ve implemented a modern, frictionless 3D Secure program to address the proliferation of Card Not Present (CNP) fraud.

For financial institutions that want to increase revenue and reduce fraud for payments, there’s only one place to start - the customer.


Click To Build Trust With Customers
Fraud Friction

Cardholders:

Increased interaction with call center
Loss of confidence

Merchant:

Potential fraud liability
Loss of consumer confidence
Loss of customers

Issuers:

High fraud loss
High investigation costs
Loss of confidence in payment type

Cardholders:

Transaction abandonment
Use of another card
Bad brand experience

Merchant:

No sale
Unsupported payment type
Decreased revenue

Issuers:

Lost interchange
Future revenue loss
Not front of wallet
Decreased payment market share

(Select Friction/Fraud for more)

How do you achieve this balance of security and convenience? First you need to understand the challenges.


Click For Balance
Customer Acceptance
Low confidence in
secure online shopping
Checkout friction and
high abandonment
rates
Low card brand
interaction
Hard to maintain Front-of-Wallet
Fraud Prevention
Very sophisticated fraud
Fraud migrating from other channels
More mobile transactions w/ higher abandonment rates
Adoption of Chip & Pin
in 2015
Operational Costs
Investigations with complex & changing shift patterns
High customer complaints and attrition
High case load for CSRs
Lower interchange revenue

(Select images for more)

With all these challenges, can you really have both a highly secure and frictionless, "zero-touch" shopping experience for customers - while supporting all card schemes?

With a dynamic and personalized 3D Secure solution, you can. Here’s how...


Click To See How
Introduce password to secure online shopping
Implement simple rules to better identify cardholders
Add analytics to improve customer experience and reduce fraud
Use 3D Secure dialogue to engage cardholders at checkout
Path To Zero-Touch Authentication

Where
are
you?

Today's leading 3D Secure solutions provide the ideal combination of performance and flexibility - being easy to deploy and highly configurable. Where are you on the path to front-of-wallet success?

Take a look at the following assessment to determine whether your current authentication approach is helping you lead or holding you back.


Click To Lead The Way

As you enter your answers, watch the graphs to see where you fall in relation to your peers. When you've answered each question, click the button below for a customized, downloadable summary of your assessment along with specifics on how CA Technologies can help thrive in an application economy.




How You Stack Up


Almost there
On your way
Let us help you
Building Trust
Fighting Fraud
Minimizing Friction
Customer Experience

Percentages of participant responses

The graphs below indicate where you fall in relation to others taking this assessment.


DOWNLOAD YOUR RESULTS

Let us give you a hand in making an informed decision.


Click To See How You Stack Up
Want to know what we are doing with your information? Read our privacy notice.